01.Our Commitment
At TrickyLaw, we stand behind the quality of our consultancy services. We believe in transparent, fair, and prompt refund processing. This policy applies to all paid services availed through our website gem.trickylaw.com.
If we fail to deliver the agreed consultancy service due to our error or negligence, you are entitled to a 100% refund. We process all eligible refunds within 7–10 business days.
02.Eligibility for Refund
You are eligible to request a refund under the following circumstances:
- Service not commenced: You request cancellation within 24 hours of payment AND we have not yet begun any work (no document review, no application filing).
- Our error or negligence: Registration fails or is delayed due to a verifiable error from our side (e.g., incorrect filing, missed deadlines, mishandled documents).
- Service not delivered: We are unable to deliver the agreed service for any reason attributable to us.
- Duplicate payment: You are charged twice for the same service due to a technical error.
- Wrong service selected: You purchased the wrong plan and notify us within 24 hours before we begin work (subject to plan difference adjustment).
03.Non-Refundable Situations
Once consultancy work has commenced, partial or full fees become non-refundable as per the slab structure (Section 4). The following are explicitly non-refundable:
- Government portal rejection due to client-side issues: Incorrect, incomplete, expired, or fraudulent documents provided by the client.
- Eligibility issues disclosed late: If the client did not disclose business circumstances (e.g., existing GeM blacklisting, GST defaults, MSME conflicts) that affect approval.
- Government policy or portal changes: Approval policies, eligibility rules, or category requirements change after engagement.
- Client unresponsiveness: Client fails to provide documents, OTPs, or approvals within 30 days, causing service to lapse.
- Tender outcomes: Loss of a bid or non-award of a tender — we provide advisory support, not outcome guarantees.
- Already-delivered services: Registration is approved or catalog is uploaded — service is considered delivered.
- Customised consultations: One-time paid legal consultations after the call has been delivered.
- Payment gateway charges: Razorpay / payment gateway charges (typically 2–3%) deducted from refunds where applicable.
04.Refund Slab Structure
Refund eligibility depends on the work progress at the time of cancellation request. The following slabs apply to all standard plans:
| Stage of Work | Refund Eligible | Notes |
|---|---|---|
| Within 24 hours, no work commenced | 100% | Less payment gateway charges |
| Document checklist sent, files not yet received | 75% | Administrative cost deducted |
| Documents received, draft application prepared | 50% | Professional time invested |
| Application filed on portal, pending approval | 25% | Significant work completed |
| Registration approved / Service delivered | 0% | Service is considered fulfilled |
| Failure due to our error | 100% | Regardless of stage — full refund |
Note: Refund percentages are applied to the consultancy fee paid for the specific service. GST paid on consultancy fees is refunded proportionally as per applicable tax laws.
05.Full Refund (100%) Scenarios
You receive a complete refund — regardless of work stage — in these situations:
- Our error caused the failure: We made a verifiable mistake in filing, missed a deadline, used incorrect information after you provided correct data, etc.
- Service not delivered: We failed to deliver the agreed service within the maximum stated timeline (excluding force majeure and government delays).
- Duplicate or accidental payment: Payment made twice or to wrong plan due to technical error.
- Eligibility confirmed wrong: We confirmed eligibility before payment and later realized you were ineligible due to factors we should have caught.
Our 100% refund guarantee for our error is unconditional. We document every step, so verification is straightforward and resolution is quick.
06.Cancellation by Client
You may cancel your engagement at any time by:
- Sending an email to hello@trickylaw.com with subject line "Service Cancellation Request"
- Including: Your full name, registered mobile number, order ID / payment reference, and reason for cancellation
Refund applicable will be calculated as per the slab structure in Section 4 based on the work stage at the time we receive your written cancellation request.
07.Cancellation by TrickyLaw
We reserve the right to cancel your engagement with full or partial refund in the following situations:
- Force majeure events preventing service delivery (full refund of unutilised portion)
- Discovery of ineligibility after work has commenced (refund as per slab + good faith adjustment)
- Conflict of interest identified during the engagement (full refund)
We will not be entitled to refund any fees if cancellation is due to:
- Client's submission of forged or false documents
- Client's involvement in fraudulent or illegal activities
- Client's material breach of our Terms of Service
- Client's failure to make payments as agreed
08.How to Request a Refund
Follow this simple 3-step process to request a refund:
Submit Refund Request
Email hello@trickylaw.com with subject line "Refund Request — [Order ID]". Include your full name, mobile number, payment reference, service availed, and detailed reason for refund.
Review & Acknowledgment
We acknowledge your request within 24 working hours. Our team reviews the case — including work progress, documentation, and your reasons — typically within 3–5 working days.
Decision & Refund Processing
You receive a written decision via email with refund amount, deduction details (if any), and the expected refund date. Approved refunds are processed within 7–10 working days from approval.
09.Refund Processing Timeline
Once a refund is approved, the timeline is:
- Internal processing: 2–3 working days from approval
- Payment gateway transit (Razorpay): 5–7 working days
- Bank credit: 1–3 additional working days (depends on your bank)
- Total expected time: 7–14 working days from refund approval
You will receive an email confirmation with the refund transaction ID once the refund is initiated from our end.
For Razorpay-initiated refunds, you can track status using the refund ID at razorpay.com/support. For bank transfer refunds, contact your bank with the UTR/reference number we provide.
10.Mode of Refund
Refunds are credited back to the original payment method:
- Credit/Debit Card payments: Refunded to the same card
- Net banking / UPI payments: Refunded to the same bank account
- Wallet payments: Refunded to the same wallet
- NEFT / RTGS / IMPS: Refunded via bank transfer to the originating account
Refunds cannot be processed to a different account or via a different mode unless legally required (e.g., closed card / closed account — in which case we may issue a bank transfer to the same account holder's verified alternate account).
11.Disputes & Chargebacks
We strongly encourage clients to contact us first before raising a chargeback with their bank or card issuer. Most issues can be resolved amicably and quickly.
In case of a chargeback:
- We provide complete documentation (engagement record, communications, work logs) to the payment gateway/bank.
- Unjustified chargebacks (i.e., chargebacks raised after service has been clearly delivered) will be contested with all available evidence.
- The Client agrees to indemnify us for chargeback fees and recovery costs if the chargeback is found to be unjustified.
For genuine grievances, our internal resolution process (Section 12) is faster, more transparent, and avoids unnecessary banking disputes.
12.Contact & Grievance Escalation
For all refund-related queries or escalations:
Level 1 — Customer Support
- Email: hello@trickylaw.com
- Phone: +91 88888 88888
- Response time: 24 working hours
Level 2 — Refund Manager
- Email: refunds@trickylaw.com
- Response time: 48 working hours
Level 3 — Grievance Officer
- Email: grievance@trickylaw.com
- Response time: 5 working days
- Resolution time: 15 working days
We commit to processing every legitimate refund request fairly and promptly. Our customer support team is empowered to make refund decisions without unnecessary escalations — your time and trust are valuable to us.
This Refund & Cancellation Policy forms part of our Terms of Service. By making a payment, you confirm that you have read and accepted this policy in its entirety.